VELUX ACTIVE with NETATMO support

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Compatibility

Is the app available for my phone?

How many users (or app instances) can I connect to my VELUX ACTIVE gateway?
How many homes can I control from the app?
What are the requirements for using VELUX ACTIVE with NETATMO?    Play VELUX ACTIVE video
What types of Wi-Fi network is required?
Which io-homecontrol products are compatible with VELUX ACTIVE with NETATMO?   Play VELUX ACTIVE video
How many products can be controlled by VELUX ACTIVE with NETATMO?

Can I use VELUX ACTIVE with NETATMO if I have a manual VELUX roof window?  Play VELUX ACTIVE video

How many sensors can I add to my VELUX ACTIVE gateway?
How many switches can I add to my VELUX ACTIVE gateway?
Is VELUX ACTIVE with NETATMO compatible with Google Home or Amazon Alexa home assistants?
Is VELUX ACTIVE compatible to IFTTT?

My installation

I'm having trouble installing the VELUX ACTIVE with NETATMO starter pack. What should I do?   Play VELUX ACTIVE video
Where can I find the MAC address and/or serial number of my product?  Play VELUX ACTIVE video
How can I download the app?
Can I install VELUX ACTIVE with NETATMO without the sensors?
How can a new user access to the app and  my VELUX ACTIVE with NETATMO solution?
I have a new phone or tablet. How do I access my existing VELUX ACTIVE with NETATMO solution?
Can I connect an Apple and Android phone to VELUX ACTIVE with NETATMO at the same time?
How can I know if my gateway is properly powered?
Where should I place my gateway?  Play VELUX ACTIVE video
Do I need an electrician to install VELUX ACTIVE with NETAMTO?
I bought a new VELUX ACTIVE with NETATMO to replace an old one. How can I transfer my old data?

I cannot connect my VELUX ACTIVE with NETATMO to my Wi-Fi network.What should I do?

I have a poor Wi-Fi signal. How can I boost it?
I've changed my Wi-Fi access code or I've moved. How can I update my Wi-Fi configuration?   Play VELUX ACTIVE video
My sensor or departure switch is not detected by the gateway. What should I do?
Where should I place my sensors?  Play VELUX ACTIVE video
Where should I place my departure switch?
What is the maximum operating range between a sensor / departure switch and the gateway?
I have a weak signal from my sensor / departure switch. How can I boost it?
How do I select the product(s) to be controlled by the sensor?
How do I install an additional sensor?   Play VELUX ACTIVE video
How can I remove a sensor?
Can I move a sensor to another room?
Can I use one sensor to control multiple rooms?
How do I install an additional departure switch?
What is the maximum control range between the gateway and a product?

Do I have to reset all my roof windows to install VELUX ACTIVE with NETATMO?

I just purchased a new window or sun screening product. How do I pair it with the remote control?
I just purchased a new window or sun screening product, how can I add it to my VELUX ACTIVE gateway?
How can I update my VELUX ACTIVE gateway?
How can I reset my gateway to the factory settings?

Using my app

Where can I see the VELUX ACTIVE Terms of Use?

Where can I see the air quality level of my home?  Play VELUX ACTIVE video

Where can I see the measurements from each sensor?
What is a good indoor temperature level?
How can I change between Fahrenheit and Celcius?
What is a good indoor humidity level?
What is a good indoor CO2 level?
Where can I check the  battery level / radio signal of my gateway and remotes?
How do I get the app to show another home?
I forgot the password to my account, what should I do?
How can I share access to my VELUX ACTIVE?
How can I update the app to the latest version?
How do I operate my VELUX roof window or sun screening product to a desired position?  Play VELUX ACTIVE video
How do I stop a window or sun screening product in operation?
How do I temporarily stop the automatic control of a window?
How do I open my window to the ventilation position?
How do I find the correct window or sun screening product to be operated in the app?
Can I define a group of products to be controlled together?
Why can't I access my window or sun screening product from my app, but it is being automatically-controlled by VELUX ACTIVE with NETATMO?
Can I change the default settings for automatic control?
How do I rename my home, room or products?
Can I create a notification to alert me when the sensor batteries are low?
How do I manage my notification preferences or create customized notifications?
What are the quick action buttons "Sun" and "Moon" used for?
Can I modify the functionality of the quick action buttons?
What is the quick action button "Lock" and the departure switch used for?  Play VELUX ACTIVE video
Why can't I unlock my home from the app (grey unlock icon)?
Why does my home unlock when I open a window with a remote?

Measurements and automation

How does the VELUX ACTIVE with NETATMO algorithm control my indoor climate?
Can I modify how the algorithms control my roof window and sun screening?
Are external weather factors such as wind, cold and heat taken into account by the algorithm?

Will my roof window open automatically even if its raining?  Play VELUX ACTIVE video

How do I select the roof windows that are controlled by VELUX ACTIVE with NETATMO?
Will VELUX ACTIVE with NETATMO keep working during Internet or power outages?
Can VELUX ACTIVE with NETATMO be used during the winter time?
My automatic control enters secure mode after a power failure. What should I do?
Can I set the roof window to close automatically after a predefined period?
What is the maximum time period for automatic window closure?
Can I define my own schedule for the opening and closing of roof windows and/or sun screening products?
Can I turn off VELUX ACTIVE with NETATMO to stop the automatic control of my roof windows or sun screening product?
Can I turn off automatic control during the night?  Play VELUX ACTIVE video
Can I turn off VELUX ACTIVE with NETATMO in one room and leave it on in another?
How does VELUX ACTIVE with NETATMO measure the room temperature?
The temperature displayed in the app differs from another thermometer measurement. What should I do?
How does VELUX ACTIVE  with NETATMO measure the humidity level of the room?
How does VELUX ACTIVE with NETATMO measure the carbon dioxide level (CO2) of the room?
My sensor does not work. What should I do?
I can't see any rain measurement level in the app. What can I do?
Some sensor measurements are not displayed. What can I do?
How often must I replace the batteries in the sensor and departure switch?

My data

What personal and product data is stored by the VELUX Group and how long is that data stored?
Where is my personal data stored?
Is my personal data visible to others?
What data is collected by VELUX ACTIVE with NETATMO and how is it used?
How can I receive a copy of my personal data?
How can I change my email address or other personal data?
How can I delete my personal data?
What should I do if I observe a data leak or suspect a privacy issue?

HomeKit

What is Apple HomeKit?
How can I get the most out of Apple HomeKit?
My VELUX roof windows are properly paired with VELUX ACTIVE with NETATMO, but they do not work with Apple HomeKit. What should I do?
I cannot configure Apple HomeKit
Why is my home unlocking when I open a window with Apple HomeKit?
Apple HomeKit does not work when I am away from home. What should I do?
I can't control my VELUX roof window and sun screening using Siri voice control. What should I do?
Where can I find the Apple HomeKit setup code for VELUX ACTIVE with NETATMO?
How do I share the control of Apple HomeKit?
Can I add the gateway to Apple HomeKit app without installing the app?
How can I reset my HomeKit pairing when I am not using the VELUX ACTIVE app?
How can I update my Wi-Fi configuration when I am not using the VELUX ACTIVE app?