VELUX Support - VELUX App Control and VELUX ACTIVE with NETATMO
Storage and use of personal data by VELUX App Control or VELUX ACTIVE with NETATMO
What personal and product data is stored by the VELUX Group and how long is that data stored?
During installation of VELUX App Control or VELUX ACTIVE with NETATMO, you will be asked to create an account with your email and a password. Your email is stored on a secure cloud server. Your password will not be able to be accessed by VELUX. If you install your VELUX gateway via Apple HomeKit, VELUX will not store any data.
If you install via the VELUX ACTIVE app, we will store data about your gateway and system setup for service and product optimisation and support purposes. We store your personal data while your account is active and 6 months after the products are disconnected.
For a full overview of what personal data we store, please see the VELUX ACTIVE Privacy Policy.
Where is my personal data stored?
VELUX App Control and VELUX ACTIVE with NETATMO data is stored in a secure data centre managed by NETATMO. Data is only accessible by VELUX A/S, NETATMO and your local VELUX sales company. The data centre is located in the EU.
Is my personal data visible to others?
VELUX ACTIVE data is not visible to any entities other than VELUX A/S, NETATMO and, to a limited extent, your local VELUX sales company.
What data is collected by VELUX App Control and VELUX ACTIVE with NETATMO, and how is it used?
VELUX ACTIVE collects data to be able to regulate your indoor climate effectively. Data is used for service and product optimization purposes, and for marketing purposes if you have given us consent. For a full overview of what personal data we store, please see the VELUX ACTIVE Privacy Policy.
How can I receive a copy of my personal data?
If you would like to see a report of the personal data we have stored, please contact: active-support@velux.com.
What should I do if I observe a data leak or suspect a privacy issue?
The VELUX Group is committed to preventing incidents such as hacking and misuse of data. To ensure this, we have implemented a high number of technical, administrative and physical security mechanisms, designed to protect the data collected by VELUX ACTIVE. Please note that despite our dedicated efforts to protect your data, no security solution is perfect, nor impenetrable.
If you, against all odds, observe any form of personal data issue, a suspected breach, an IT issue or similar relating to VELUX ACTIVE, please submit the following information using this form.
- Type of incident & description (what have you observed?)
- When did the incident take place?
- Where did you observe it? (on what webpages, pages or similar)
- Are individuals affected? (does the data leak contain personal information about individuals? If so, who?)
- Who is informed about this incident?
We will respond to queries promptly.
How can we help you?
Need further assistance?
If you are not sure how to proceed or you can’t find what you are looking for, get the help you need.