Simple integration of the visualisation
Using images of your spaces, we bring the project to life with a personalised visualisation. Watch our video!
From vision to reality
Our free design service helps you choose the right VELUX roof windows for your project.
Not sure where to start? We'll help you to:
- Understand your space, style, and needs
- Recommend the best roof window types, sizes, and placement
- Provide ideas and inspiration to transform your home
We support you
Free visualisation
Get in touch
Reviews
FAQ
We support you with every step:
2. Speak with usChat by phone, video, or showroom visit.
3. Free quotationReceive tailored product options and pricing.
4. Choose your installerUse your own or let us recommend one.
Support for existing products
Do you have questions about your VELUX product? You will find answers to the most frequently asked questions in our extensive support section.Renovating your home? Let us support you with bespoke designs
Get in touch
Do you still have questions?
We will call you back
What our customers say
★★★★★
"The whole process was great from first contact to final sign off. I can honestly say I have never had such a positive experience with building work."★★★★★
"VELUX staff were helpful and friendly, communication was great. The installers were excellent in every aspect, good communication, quality of work excellent."★★★★★
"Friendly, knowledgeable and helpful, without pushing particular products or making me feel pressured. The advice means that I will definitely use VELUX roof windows in my upcoming project."Frequently asked questions
How does the service work?
How does the service work?
Start by filling out our quick online form, where you can upload images, floor plans, and project details. Once submitted, you'll receive a link to your personal project page, where you can add more information anytime.
Your advisor will contact you within 5 working days to confirm details and arrange a consultation by video, phone, or in person at our Glenrothes showroom. After your consultation, you'll receive a personalised product overview with pricing, and you can request adjustments or a free visualisation - no commitment required.
How do I ensure the advisor understands my needs and project?
How do I ensure the advisor understands my needs and project?
When completing the form, describe your project and upload any images, floor plans, or inspiration. If you forget something, you can upload more details later via your personal project page, which you’ll receive access to via email. A separate email will contain your password.
How long does it take to complete my roof window project?
How long does it take to complete my roof window project?
Design stage: Up to 1 month (often quicker, depending on project size).
How long does the advisory meeting take, and do I need to prepare anything?
How long does the advisory meeting take, and do I need to prepare anything?
Meetings last up to 1 hour, depending on the project size. No preparation is required, but sharing project details, images, or floor plans in advance will help us provide a more detailed consultation.
I prefer an in-person meeting; is that possible?
I prefer an in-person meeting; is that possible?
Yes! You can visit our showroom in Glenrothes, Fife. When your advisor contacts you, they’ll arrange a suitable time and date. Alternatively, you can request a virtual meeting via Microsoft Teams.
Will I receive a product quotation, and how long does it take?
Will I receive a product quotation, and how long does it take?
Yes! We’ll provide a detailed quote for your products. You’ll usually receive this within 48 hours after your consultation. More complex projects or those with visualisations may take slightly longer.
Can I contact my personal advisor after the project has been handed over to an installer?
Can I contact my personal advisor after the project has been handed over to an installer?
Yes! We support you from start to finish. Once installation is complete, our VELUX After Sales team is also available for any questions or assistance.
How does the guarantee work?
How does the guarantee work?
- VELUX blinds and shutters: 3-year guarantee
- VELUX solar and electric roof windows: 5-year guarantee on electrical components
- All other VELUX roof windows: 10-year guarantee
Register your solar or electric roof windows for an extra 5 years of cover on electrical components.
Get in touch
Please complete the form in full. You will then receive a confirmation email with all the relevant information. Your expert advisor will contact you to confirm details and arrange a meeting.