Roof window projects, made simple

VELUX Design Service

Do you need help with the planning and installation of your roof window project? Whether you're replacing old windows, installing new ones, or simply looking for inspiration, our experts are here to guide you every step of the way.

Start your project

Let's start your roof window project

Get free advice

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Advice on the ideal roof window solutions for your project.

Start your project

Get your project proposal

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Visualisation of the recommended solution, including a quotation.

Get project proposal

Get help with installation

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We handle the installation or hand over the project to your own installer.

Help with installation

See how natural light transforms a room

Using images of your spaces, we bring the project to life with a personalized visualization.

BeforeAfter

How it works

1. Tell us about your projectFill out our quick form and share details, images, or floor plans. Once submitted, you'll get access to your personal project page, where you can add more information anytime.

2. Speak with an advisorYour expert advisor will contact you to confirm details and arrange a meeting - virtual, in our showroom, or by phone - to find the best solution for your home.

3. Free Project ProposalAfter your consultation, you'll receive a tailored product overview and pricing. Adjustments can be made, and you can even get a free visualisation - no commitment required.

4. Choose your installerHappy with your plan? You can use your own installer or let us help. Our installer can visit your home for £150 (inc. VAT), which is deducted from your final installation cost.

5. VELUX InstallationIf you choose our Installation Service, you'll get a fixed-price quote (excluding unforeseen costs), extended warranties, and full coverage for peace of mind.

Frequently asked questions

How does the service work?

Start by filling out our quick online form, where you can upload images, floor plans, and project details. Once submitted, you'll receive a link to your personal project page, where you can add more information anytime.

Your advisor will contact you within 5 working days to confirm details and arrange a consultation by video, phone, or in person at our Glenrothes showroom. After your consultation, you'll receive a personalised product overview with pricing, and you can request adjustments or a free visualisation - no commitment required.

For installation, you can use your own installer or book our VELUX Certified Installation Service. If you choose our service, an installer can visit your home for £150 (inc. VAT), which is deducted from your final installation cost. You'll receive a fixed-price quote, extended warranties, and full peace of mind.

For Replacement Supply and Fit enquiries, call 01592 778883.

How do I ensure the advisor understands my needs and project?

When completing the form, describe your project and upload any images, floor plans, or inspiration. If you forget something, you can upload more details later via your personal project page, which you’ll receive access to via email. A separate email will contain your password.

How long does it take to complete my roof window project?

Design stage: Up to 1 month (often quicker, depending on project size).

Installation Service: Typically 8-12 weeks from when you pay the deposit (subject to installer availability).

How long does the advisory meeting take, and do I need to prepare anything?

Meetings last up to 1 hour, depending on the project size. No preparation is required, but sharing project details, images, or floor plans in advance will help us provide a more detailed consultation.

I prefer an in-person meeting; is that possible?

Yes! You can visit our showroom in Glenrothes, Fife. When your advisor contacts you, they’ll arrange a suitable time and date. Alternatively, you can request a virtual meeting via Microsoft Teams.

Will I receive a product quotation, and how long does it take?

Yes! We’ll provide a detailed quote for your products and installation (if applicable). You’ll usually receive this within 48 hours after your consultation or any installer visit. More complex projects or those with visualisations may take slightly longer.

Can I contact my personal advisor after the project has been handed over to a installer?

Yes! We support you from start to finish. Once installation is complete, our VELUX After Sales team is also available for any questions or assistance.

How does the guarantee work?

If using your own installer:

VELUX blinds and shutters: 3-year guarantee
VELUX solar and electric roof windows: 5-year guarantee on electrical components
All other VELUX roof windows: 10-year guarantee

If using our Installation Service:

The same product guarantees as above
10-year installation guarantee from VELUX
All installers are VELUX Certified Installers, trained, and monitored by VELUX

Is the quote I receive from the installer the final price?

Yes, after the site visit, you’ll receive a final quotation before making any payments. If unexpected challenges arise during installation, we’ll discuss them with you before proceeding.

How does payment work?

Installer visit fee: Pay £150 (inc. VAT) to book an installer visit (this is deducted from your overall costs if you proceed with installation).
First payment: Pay for the products in your quote once you confirm your order. This secures your installation date.
Final payment: Pay for the installation once the work is complete.

Interest-free finance available

We offer a 12-month interest-free payment plan for UK customers who select the VELUX Installation Service. This lets you split the total cost (products + installation) into 12 monthly payments, starting 30 days after installation is completed. Ask your advisor for details!

Get started with your project