If you would like to know more about VELUX products and services or need technical support the quickest way to contact us is by telephone:
+44 (0) 1592 778 225
Opening hours:
Monday - Thursday: 8:00am - 4:00pm
Friday: 8:00am - 12:00pm
You can also email us by completing the form below.
Service or maintenance
If your request relates to service or maintenance for your current window, please use our service request form instead.
The sales activities of theroofwindowstore.co.uk ended on 1st June 2026. All orders placed before this date will be delivered as expected.
You can continue to track your order until 1st July 2026 using The Roof Window Store order tracker.
If you have any questions about your delivery, product use, or warranty, the customer service team is here to help. You can reach them by phone on 01592 806 611 or by email at info@theroofwindowstore.co.uk.
VELUX roof windows and flat roof windows come in a variety of sizes to suit any project:
See full size chart
Our size chart includes replacement sizes, but for a quicker and easier experience, try our roof window configurator tool:
Use our online order tracker to check the status of your order. Just enter your email or phone number along with your order number.
We have an online spare parts shop to help you quickly and easily find the spare part you require:
Yes we have a range of anti-heat solutions for your roof windows, you can view our different solutions and purchase directly here:
We expect all customers to engage respectfully with our employees. Harassment, discrimination, or abusive behaviour of any kind is strictly prohibited and will result in appropriate action, including termination of service or reporting to authorities if necessary.