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Contact us

If you would like to know more about VELUX products and services or need technical support the quickest way to contact us is by telephone:

+44 (0) 1592 778 225

Opening hours:
Monday - Thursday: 8:00am - 4:00pm
Friday: 8:00am - 12:00pm

You can also email us by completing the form below.

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Contact us

Frequently asked questions

What sizes are VELUX roof windows available in?

VELUX roof windows and flat roof windows come in a variety of sizes to suit any project:

See full size chart

How do I find the right size to replace my old roof windows?

Our size chart includes replacement sizes, but for a quicker and easier experience, try our roof window configurator tool:

Configure your solution and determine the price

How do I track an existing order

Use our online order tracker to check the status of your order. Just enter your email or phone number along with your order number.

Track your order

How do I find a spare part for my VELUX products?

We have an online spare parts shop to help you quickly and easily find the spare part you require:

Go to VELUX spare parts shop

Can I buy anti-heat shutters and blinds for my roof windows?

Yes we have a range of anti-heat solutions for your roof windows, you can view our different solutions and purchase directly here:

Buy VELUX blinds and shutters online

Customer conduct and behavior policy

We expect all customers to engage respectfully with our employees. Harassment, discrimination, or abusive behaviour of any kind is strictly prohibited and will result in appropriate action, including termination of service or reporting to authorities if necessary.