How to transfer a VELUX Gateway to a new homeowner
When selling a home, we recommend transferring the VELUX Gateway correctly to ensure a smooth setup experience for the new homeowner.
Recommended: Remove the Gateway from the 'Home' within the ACTIVE app.
This is the preferred option because the gateway retains its connection information and product key. This allows the new homeowner to set up the gateway again without having to reset and re-pair all products.
Steps for the Seller:
- Open the app.
- Go to Settings.
- Select Home Management.
- Tap VELUX Gateway.
- Select Remove Product.
Important: Remove Product is displayed in red.
Once the gateway has been removed from the home, the new homeowner can add and configure the gateway again using their own account.
Benefits of removing the VELUX Gateway from the Home within the ACTIVE app:
- No need to reset and re-pair products
- Faster onboarding for the new homeowner
- Connected products remain associated with the gateway
- Clean ownership transfer
Alternative Method: Invite the New Homeowner
If you prefer, the seller can transfer access by inviting the buyer to the existing home.
Steps for the Seller:
- Open the app.
- Go to Settings.
- Select Guest Management.
- Tap Invite User.
- Send the invitation to the new homeowner.
- Once the new homeowner has accepted the invitation, remove your own access from the home.
Important Consideration:
When using this method, the new homeowner inherits the existing home configuration, including:
- Automations
- Schedules
- Notifications
- Other home settings
The new homeowner may therefore wish to review and remove settings that are no longer relevant.
Once the previous owner is removed from the guest management list, all access is revoked from this account.