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Where can I find the MAC address and/or serial number of my product?

If your gateway is already installed, you can find the MAC address in the app. 
Go to: Settings > Home management > Gateway > MAC address and look for the 12-character code: ""70: ee :50: xx: xx: xx"".

If you have not installed your gateway, you can find the MAC address printed on the back of the gateway. 
Look for the 7-character code in the format ""g: xx: xx: xx"" (the last part of the gateway serial number in the 3rd line)."

  • Published / Last updated
    14/04/2026
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