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VELUX Touch and VELUX wall switch

Find all support information for your VELUX Touch and VELUX wall switch here, from installation and maintenance tips to troubleshooting and repair advice.
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VELUX Touch (KLR 300)
Quick start

Product compatibility

In doubt whether your windows or accessories are compatible with VELUX Touch?

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Installation and setup of your VELUX Touch

A step-by-step guide on how to install your new VELUX Touch.

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How to use and navigate your VELUX Touch

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Personalising VELUX Touch

Learn more about the various options to personalise the control according to your needs

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VELUX Touch (KLR 300) icon overviews

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Self-service guides for VELUX Touch and VELUX wall switch
How often do I need to replace the batteries of VELUX Touch?
Copy the products from an existing VELUX Touch (KLR 300) to a new VELUX Touch
Not having any functional remote control - how to reset your products in order for VELUX Touch to discover them
What is the optimal positioning of VELUX Touch? Do I need to have the control wall-mounted? How do I wall-mount my control?
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Frequently asked questions
Find answers to most frequently asked questions regarding VELUX Touch and VELUX wall switch.

How many products can I add to my VELUX Touch?

You can add up to 200 products in total from all product categories. However, a maximum of 99 products within one category can be displayed. If you add more than 99 products from a category , only the first ones added are displayed and controllable.

How do I copy the contents of my VELUX Touch?

If you want to copy your VELUX Touch contents to another two-way remote control, you must use the Product key transfer option defined for io-homecontrol® two-way controls. Follow Copy products from an existing control pad (KLR 200) to VELUX Touch step 1-3 to transfer the VELUX Touch product key.

How do I add non-VELUX products to my control?

You can only add products using io-homecontrol® wireless communication. Please refer to the information provided together with the non-VELUX control on how to activate pairing mode or how to transfer the two-way product key. Then select the appropriate Add product option on VELUX Touch (KLR 300),...

How do I change the batteries in my remote control?

If you have a KLI basic wall-switch, pop off the back cover of the wall-switch to reveal the batteries. Insert 2x AAA batteries into the back of the wall-switch. If you have a VELUX Touch, slide off the battery cover on the back of the remote control, and insert 2x AAA batteries.

How do I add a wall-switch (KLI 31-) to my product?

You can easily add a new/existing wall-switch (KLI 31-) to your product when the product is controlled by your VELUX Touch. To prepare your product(s) for pairing, please select Settings > Add a wall switch.

How do I edit the Quick action Close all products temporarily?

You can temporarily change which categories are to be controlled by Close all products by a long press on the quick action button and making a new selection before starting it. After executing the function, it reverts to the predefined settings. See also Settings > Edit Ventilation timer.
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