Product compatibility
In doubt whether your windows or accessories are compatible with VELUX Touch?
Quick start
Installation and setup of your VELUX Touch
A step-by-step guide on how to install your new VELUX Touch.
How to use and navigate your VELUX Touch
Personalising VELUX Touch
Learn more about the various options to personalise the control according to your needs
VELUX Touch (KLR 300) icon overviews
Self-service guides for VELUX Touch and VELUX wall switch
Copy the products from an existing VELUX Touch (KLR 300) to a new VELUX Touch
What is the optimal positioning of VELUX Touch? Do I need to have the control wall-mounted? How do I wall-mount my control?
Copy the products from an interface (KLF 150) to VELUX Touch
How often do I need to replace the batteries of VELUX Touch?
More
Frequently asked questions
Find answers to most frequently asked questions regarding VELUX Touch and VELUX wall switch.
How many products can I add to my VELUX Touch?
How many products can I add to my VELUX Touch?
You can add up to 200 products in total from all product categories. However, a maximum of 99 products within one category can be displayed. If you add more than 99 products from a category , only the first ones added are displayed and controllable.
How do I copy the contents of my VELUX Touch?
How do I copy the contents of my VELUX Touch?
If you want to copy your VELUX Touch contents to another two-way remote control, you must use the Product key transfer option defined for io-homecontrol® two-way controls. Follow Copy products from an existing control pad (KLR 200) to VELUX Touch step 1-3 to transfer the VELUX Touch product key.
How do I add non-VELUX products to my control?
How do I add non-VELUX products to my control?
You can only add products using io-homecontrol® wireless communication. Please refer to the information provided together with the non-VELUX control on how to activate pairing mode or how to transfer the two-way product key. Then select the appropriate Add product option on VELUX Touch (KLR 300),...
How do I change the batteries in my remote control?
How do I change the batteries in my remote control?
If you have a KLI basic wall-switch, pop off the back cover of the wall-switch to reveal the batteries. Insert 2x AAA batteries into the back of the wall-switch. If you have a VELUX Touch, slide off the battery cover on the back of the remote control, and insert 2x AAA batteries.
Load more
Products related to VELUX Touch and VELUX wall switch
VELUX App Control and VELUX ACTIVE with NETATMO
Find all support information, from installation and maintenance tips to troubleshooting and repair advice for VELUX App Control or VELUX ACTIVE with NETATMO.
How can we help you?
Need further assistance?
If you are not sure how to proceed or you can’t find what you are looking for, get the help you need.