My VELUX shutter's guide rails seal is damaged, what shall I do?

When your VELUX shutter's guide rails seal is damaged, the only solution is to replace it.

If your VELUX shutter is still within guarantee, please contact VELUX using the below form. To check if your shutter is still within its guarantee period, please click here.

If your VELUX shutter is no longer under guarantee, you can purchase the seal and replace it yourself, or contact VELUX using the below service form.

You can order the replacement side rails by contacting VELUX support below.

We would recommend contacting a local VELUX certified installer to replace the guide rails on your shutter. A full list of local companies in your area can be found using the 'Find an Installer' search on the VELUX website below.