Fixing an issue

As the E Ink display technology used has a tendency not to clear all previously displayed text (ghosting), the screen blinks a few times to clear the display.

VELUX Touch has a built-in proximity sensor detecting movement in front of the device. In order to save battery power, the control switches from active mode to sleep mode after 15 seconds of no movement detection; the buttons then disappear. Triggering the sensor reactivates the control and the buttons reappear.

To operate a product, you must always start by selecting it in the gallery above the horizontal line (the icon must be marked black). If you cannot operate the product, you might not have selected it.

When you have created a group of products, the individual product representation is hidden. To gain access to the individual product operation, you must long press on the group icon to unfold the group contents.

If you long press the square stop button (at any page), you instantly request all products to stop any ongoing movement. The stop request is sent in prioritised order: Windows > Shutters > Awnings > Blinds.

VELUX Touch is not intended to be used to control products across rooms. This is why you do not find a room selection option.
Hint: If you decide to control products in more rooms anyway, you can consider gathering them in blocks, for example: Room1 = 1+2; Room2 = 4+5+6; Room3 = 8+9 etc.

It is not possible to define more than one ventilation timer controlling your preferred set of windows.
See also Settings > Edit Ventilation timer …

You can temporarily change the ventilation duration to any value from 5 to 60 minutes by a long press on the quick action button and making a new selection before starting it. After executing the function, it reverts to the predefined settings. See also Settings > Edit Ventilation timer

It is not possible to assign specific products to Close all products. You can only select which product categories are covered by the quick action (Windows, Exterior and/or Interior products).

See also Settings > Edit Close all products

You can temporarily change which categories are to be controlled by Close all products by a long press on the quick action button and making a new selection before starting it. After executing the function, it reverts to the predefined settings.
See also Settings > Edit Ventilation timer

It is not possible to select specific products to be operated silently. You can only select which product categories to be operated in silent mode (Windows, Exterior and/or Interior products).

See also Settings > Edit Close all products

You can add up to 200 products in total from all product categories. However, a maximum of 99 products within one category can be displayed. If you add more than 99 products from a category, only the first ones added are displayed and controllable.

If you want to copy your VELUX Touch contents to another two-way remote control, you must use the Product key transfer option defined for io-homecontrol® two-way controls.

Please follow ‘Copy products from VELUX Touch KLR 300' step 1-3 to transfer the VELUX Touch product key.

You can easily add a new/existing wall switch (KLI 31x) to your product when the product is controlled by your VELUX Touch. To prepare your product(s) for pairing, please select Settings > Add a wall switch

You can only add products using io-homecontrol® wireless communication. Please refer to the information provided together with the non-VELUX control on how to activate pairing mode or how to transfer the two-way product key. Then select the appropriate Add product option on VELUX Touch KLI 31x (one-way paired products) or KLR 200 (two-way paired products).