Terms & Conditions for competition participation "Win a VELUX roof window replacement"
1. Organiser of the competition
The organiser of this competition is VELUX Company Ltd. Company Number SC070286 registered with Companies House in the United Kingdom. Located at Woodside Way Glenrothes Fife, KY7 4ND (hereinafter referred to as: “organiser”, "VELUX"). By participating in the competition, you accept these terms and conditions.
Participants are welcome to send any queries about the campaign by e-mail to marketing@velux.co.uk
2. Eligibility to participate
2.1. This promotion is open to residents of the United Kingdom, aged 18 or above, and who are the owner of the property where the VELUX products will be installed ("participants").
2.2. Employees of the organiser, their families, agents, or anyone professionally connected with the promotion cannot participate in the competition.
2.3. This competition is limited to one entry per person. It is strictly prohibited to use multiple registrations to increase your chances of winning.
2.4. In addition, the organiser reserves the right to exclude persons from participation at its own discretion if there are legitimate reasons for doing so. Such reasons exist in the following cases:
- 2.4.1. Manipulation in connection with access to or implementation of the competition
- 2.4.2. Violations of these terms and conditions of participation
- 2.4.3. Unfair practices or
- 2.4.4. False or misleading information in connection with participation in the competition.
2.5. If the excluded participant is a winner, the prize may subsequently be revoked by VELUX.
2.6. Entries from agents, third parties, organised groups or those automatically generated by computer will be accepted. No incomplete or corrupted entries will be accepted. Incomplete or obviously incorrect registrations will not be accepted.
3. Participation
3.1 Participants must register to take part in the competition. To do so, participants must fill out the online entry form completely and truthfully. Registration is free and can be done via the online entry form at https://www.velux.co.uk/campaign/win.
3.2 The following information is required for a valid registration: First name, surname, e-mail and the number of roof windows to be replaced.
3.3 Registration for the competition is open from 20th August 2025 to 24th September 2025.
3.4 Products can be ordered until 31st December 2025 (see provisions under section 4).
4. Winnings, notification of winnings and transfer of winnings.
4.1. VELUX is giving away a roof window replacement for installation in the winner's property (flat or house), including installation costs, among all eligible participants. The total value of the prize for installation and products is a maximum of £8,000 (incl. VAT). The amounts are non-transferable and cannot be exchanged for other benefits (including cash)
- 4.1.1. The product costs for the roof window replacement as part of the prize may not exceed £6,000 (incl. VAT). The current VELUX catalogue prices for the year 2025 apply.
- 4.1.2. The prize also includes the installation costs for the roof window replacement, up to a maximum total value of £2,000, on direct presentation of a valid invoice from the tradesman for work in connection with the replacement of VELUX roof windows.
4.2. The winner will be selected within four weeks of the closing date in a random draw among all participants. The winner will then be contacted by the organiser by e-mail.
4.3. Only eligible participants will be considered for the prize draw.
4.4. The winner must claim their prize within 5 working days, following contact made by the organiser. If the prize is unclaimed after this time, it will lapse, and the organiser reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with the promotion rules.
4.5. The products must be ordered by the winner directly from VELUX Company Ltd by 31st December 2025 at the latest. The winner will be notified after winning. If the products are not ordered within the specified period, the claim to the prize lapses. In this case, the organiser is entitled to carry out a substitute draw and then transfer the prize to another participant.
4.6. The prize will be awarded exclusively to the participant who has won, a legal representative, or a third party, who can be proven to be authorised to accept it.
4.7. No cash alternative for the prize will be given. Any costs incurred for sending the prizes will be borne by the organiser.
4.8. The risk is transferred to the participant when the prize is handed over to a transport person. The organiser is not responsible for delivery damage. Any additional costs associated with claiming the prize shall be borne by the winner. The winner is responsible for paying any taxes on the prize.
4.9. The winner is responsible for the installation of the products won. The organiser is neither entitled nor obliged to provide the winner with a craftsman for installation.
4.10. Only one prize per participant will be offered. In the event of unforeseen circumstances, the organiser reserves the right to substitute the prize for an alternative of equal or greater value.
4.11. The organiser reserves the right to carry out any necessary checks on the identity and postal and/or e-mail address of participants.
5. Termination of the competition
The organiser reserves the right to prematurely terminate the competition in whole or in part at any time, even without observing deadlines and without prior notice and without giving reasons, or to change its course, if it is not possible for technical reasons (e.g. computer virus, manipulation of or errors in software/hardware) or legal reasons, to guarantee the proper and scheduled execution of the competition.
6. Documentation of the construction project; rights of use for photo/video recordings
6.1. The winner of the competition allows the organiser to document the subsequent construction project after receiving the prize in the form of video and photo recordings, both during the installation of the products and afterwards.
6.2. In return, the winner shall allow the organiser to visit the installation project for 1-2 working days by arrangement and shall permit the organiser to take photographs and video recordings during the visits to document the project and, if necessary, to use the recordings for advertising purposes.
6.3. For the documentation, the winner grants the VELUX Group (VELUX A/S and all its subsidiaries and associated companies) his or her irrevocable consent, unlimited in time and content, to the worldwide commercial and non-commercial use of the photos and videos for the marketing of the VELUX Group and its products in all known and unknown forms of use and at any time in all forms and media that the VELUX Group deems appropriate or necessary. The VELUX Group has the right to use, reproduce, adapt, modify, display, assign and transmit the photos and videos in any context and for as long as the VELUX Group determines in its sole discretion. The right of use includes in particular the right of reproduction and distribution in all media and formats, the right of making available to the public (online and internet right, "on demand" right, use on websites, in social media channels, etc.), the printing right, the video right, as well as the right to edit and otherwise redesign, in particular digitisation and electronic image processing. VELUX is also authorised to use the photos and videos in edited form, in extracts or in combination with other works, whether protected by copyright or not. The VELUX Group may also transfer the right to sales partners and other partners of the VELUX Group.
6.4. The winner agrees that - insofar as he/she can be seen in the photographs - the photographs of his/her person may be used as described and for the stated purposes and grants VELUX corresponding consent. The winner also agrees to his/her name being published in connection with the material from the shoot.
7. Data protection
7.1. Personal data (see above) must be provided in order to take part in the competition. The participant assures that the personal details provided by him/her, in particular first name, surname, e-mail address, postal address and date of birth, are true and correct.
7.2. The processing of personal data of participants and winners, e.g. evaluation of the registration, draw, contact for prize notification, documentation of the construction project, publication of the winner on the VELUX website and VELUX social media presences, takes place within the framework of the implementation of this competition contract in accordance with these conditions of participation or its initiation. The legal basis is Art. 6 para. 1 letter b GDPR. In processing the downstream cashback campaign described above, the agency (see section 1) supports the organiser and receives the data provided by the customer in this context. The organiser has concluded a corresponding contract with the agency for order processing and has been made aware of compliance with data protection regulations.
7.3. VELUX is authorised to send the end customer e-mail advertising for its own similar offers. The end customer can object to the processing of data for these purposes at any time, e.g. by clicking on the unsubscribe button in the e-mails received or via the e-mail address gdpr@velux.co.uk.
7.4. VELUX processes personal data of participants and winners in compliance with the privacy policy, which also contains information on the deletion of personal data and the rights of data subjects. You can find the VELUX privacy policy here: https://www.velux.co.uk/legal/privacy-policy
8. Liability
8.1. VELUX reserves the right to interrupt or terminate the competition at any time, taking into account the interests of the participants, or to exclude individual participants, in particular if technical reasons make it impossible to continue the competition properly, if there is suspicion of misuse of the competition or if the interruption or termination is necessary for legal reasons.
8.2. VELUX accepts no liability for the proper functioning of the Internet pages via which registration for the competition is possible at all times, and in particular accepts no liability for any overloading of these Internet pages.
8.3. VELUX accepts no liability for damages incurred in connection with participation. VELUX shall not be liable for damages incurred by the participant, winner or third parties due to errors, delays or interruptions in data transmission, malfunctions of the technical systems and services and for incorrect content, loss or deletion of data due to viruses. This exclusion of liability does not apply in the event of intent or gross negligence and not in the event of injury to life or limb.
8.4. VELUX accepts no liability for the compatibility of the products selected by the winner for the winner's building project. Selection and installation of the products are the sole responsibility of the winner.
9. Final provisions
9.1. In addition to these conditions of participation the VELUX guarantee conditions apply.
9.2. Should any provision of these conditions of participation be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions of these conditions of participation. The invalid provision shall be replaced by the legally permissible provision that comes closest to the economic meaning and purpose expressed in the invalid provision. The same applies in the event of a loophole in these conditions of participation.
9.3. Questions and complaints in connection with the competition should be addressed to the organiser. The organiser's competition is subject exclusively to the law of the United Kingdom. Legal recourse is excluded.