VELUX Support - Roof Windows, Flat Roof Windows, Sun Tunnels
How should I measure correctly the height of my VELUX roof window?
The height of your VELUX roof window is measured from the floor to the top part of the window from inside of the building / room.
You can see from the pictures below some examples of various windows installations and the indication on how to measure the height:
Why do I need to provide the height information of my VELUX roof window to VELUX?
When you submit request for on-site repair of your VELUX products, you will be asked to share the information on the height of your VELUX roof window.
This information is important for the VELUX service technicians to plan their visit i.e.: to ensure that they have the tool they need to access the product following the safety guideline.
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