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Safety guideline to find type sign / gather product information on your VELUX windows or accessories
How to safely find the type sign on your VELUX windows or accessories
When you contact VELUX regarding the issue on your VELUX window or accessories, often you will be asked to supply the product information which can be found on the type sign located on the product.
However, your safety is our top priority.
Please follow these guidelines when locating the type sign or gathering product information.
When it’s safe to look for the type sign
- If you can reach the window or accessory without strain or risk and the product is intact.
- If you can use a ladder safely following local safety rules.
When NOT to try
Do not attempt to open or reach the window if:
- The glass pane is broken (risk of injury).
- The ventilation flap or handle is broken (risk of not being able to close the window).
- The handle is blocked by the chain (risk of damage or injury).
In these cases, simply take a photo of the window and send it to us.
If you need a ladder
- Use a stable ladder on a firm, level surface.
- Keep the ladder at the correct angle (approx. 75°).
- Maintain three points of contact at all times.
- Do not stand on the top rungs or lean too far.
- If the ladder is over 5 m, have someone hold it for extra safety.
- Follow local regulations for working at height by clicking here.
Extra Tips
- Use your mobile phone camera to capture the type sign from a safe position—avoid stretching or unsafe angles.
- If you are unsure or cannot reach the window safely, do not try. Instead, send us a clear photo of the product.
Remember: Your safety matters more than product details. If in doubt, take a photo and contact VELUX.
How can we help you?
Need further assistance?
If you are not sure how to proceed or you can’t find what you are looking for, get the help you need.