How to determine if one or more of your window panes require further inspection (width of your pane is between 39 cm (15,5 in) and 61 cm (24 in)).
Now you need to check whether these panes are subject to our product warning.
As shown in the figure (example), the pane code consists of four different number and letter combinations.
Please use the form below to enter the four different combinations of your pane. PLEASE ENTER THE CODES INDIVIDUALLY FOR ALL OF THE PANES THAT YOU WISH TO CHECK.
Note that the numbers in the form refer to the numbers in the figure (example).
Click “Check panes” when you have finished registering your panes.
We have checked your pane codes and they have returned the following result:
This pane is subject to our product warning.
This pane is not subject to our product warning.
None of the tested panes are subject to our product warning.
We apologise for any inconvenience this may have caused and advise you of our aim to maintain the high standards of product and service quality that you expect from VELUX.
For a copy of the documentation, click “Print result”.
One or more of the tested panes are subject to our product warning.
If your window has one of the affected panes, please contact us immediately. We will arrange an appointment to visit and replace the affected pane, at your convenience, using a new VELUX pane with laminated inner and toughened outer sheets of glass. We appreciate the inconvenience this may cause you. Please contact us via our service order form (https://www.velux.co.uk/help-and-advice/new_webform) or our dedicated 24 hour team on 0345 111 4414.